Service FAQs

Service FAQs:

* When is the delivery or lead time?
Depending on your order: for whole production line it is 45-60 days. bottle or tube filler, labeler, liquid and cream filler, capper, unscrambler will be 35-45 days. Other simple equipment will be around 10-15 days. The above lead time is calculated after receiving the down payment as well as sample bottles / tubes and materials.

* Is there a minimum quantity to place an order?
No, You only need to buy 1 set as minimum quantity for any products.

* How about the payment terms?
We accept TT with 40% as down payment and the balance 60% before the machine ship out. Bank details will be provided.

* What is the mode of delivery?
Customer will be undertaken for the shipping freight and insurance. We can arrange the delivery of goods by sea or air.

* What is the power supply requirement?
Generally we can customised according to customer's requirements either 220v 1phase or 110v 1phase
380v 3phase or 220v 3phase, etc.

* What about the shipment packing?
We are using standard export packing materials - Free of Fumigation Plywood case.

* Who is going to install the equipment?
Generally, as a buyer you will visit our factory for equipment inspecting and installation training, of course, if necessary,  we can send our engineer to your factory for commissioning. Buyer need to pay for round air tickets, hotel and service expenses.

* How about the after sales service?
We will provide maintenance support for any issue with the equipment. If the equipment are still under warranty, we will replace and repair the faulty parts free of charge and buyer will only need to pay for the shipping or air charges. In general we are able to ship the faulty party that are in stock within 3 days.